Airtel is one of the leading providers of cellular services in Nigeria and one of the largest providers of the same in Africa. They use the most advanced network in the continent and have many subscribers. The company has a large customer base, including people from all walks of life.
Like any network provider in Nigeria, there’s the possibility of problems with your sim card, and you need to contact a customer care representative. This blog will look at how you can contact Airtel customer care in Nigeria and get the best service.
Table of Contents
- Airtel Customer Care Line: How To Contact Airtel Customer Care
- 1. Calling Their 24/7 Toll-Free Number
- 2. Through Their Social Media Page
- 3. Through Their Email Address
- 4. Going To Their Physical Locations
- 5. Online
- Can I Check My Account Balance By Contacting Customer Care?
- Can I Call Customer Care To Link NIN To My Airtel Sim Card?
- Can I Purchase A Data Bundle Through Airtel Customer Care?
- Can I Call Airtel Customer Care Service On Other Networks?
Airtel Customer Care Line: How To Contact Airtel Customer Care
There are multiple ways you can contact Airtel customer care service. Most of them are online and free. The most common way people reach Airtel customer care service is by calling their 24/7 toll-free number. People also contact them through social media pages or email addresses.
Another unconventional but legal way to contact them is by going directly to their office, headquarters in Lagos, or the branches they have in various states in Nigeria.
I’ll give a step-by-step tutorial on using any of the options available.
1. Calling Their 24/7 Toll-Free Number
This is the most common way to reach customer care service in Nigeria. Most airtel users in Nigeria prefer this way to other methods of contacting customer service.
This method is free and requires no eligibility at all. However, you’d have to wait a while before there’s a representative available to attend to you. Sometimes, you might not even get a representative if they are busy.
Here’s how to contact them through their 24/7 toll-free number
- Open the dialer app on your phone
- Dial 111 and call
- You’ll be asked to choose your preferred language and the service you want to render.
- You can also contact them at +234 802 150 0111 on another network or if you’re abroad.
Please note that there’s no guarantee that a representative will be available. If there are busy, they might not be a customer care representative to attend to you.
2. Through Their Social Media Page
You can also contact Airtel customer care through their Social media pages. You can contact them through Facebook, Twitter, Instagram, and more. All you have to do is send them a message in their Direct Message (DM), and they’ll give you a reply as soon as possible.
You can also tag them if you don’t want to message them. For example, you can tweet about your problem on Twitter and tag them. However, you need an internet connection to use this method.
- Facebook – @airtelng
- Twitter – @AirtelNigeria
- Linkedin – Airtel Nigeria
- Youtube – Airtel Nigeria
- Instagram – @airtelnigeria
3. Through Their Email Address
You can also reach their customer care through their email address. Their email address is also 24/7, like their number. However, you need an internet connection to use this method.
Here’s how to contact airtel customer care by sending an email
- Open the email app on your phone.
- You can also open your computer’s browser and sign in to your email address.
- Click on “compose.”
- Send your complaint to email@example.com.
- They’ll send a reply to you almost immediately. You can also include pictures of the problem to fasten the process.
4. Going To Their Physical Locations
You can also visit their physical locations to make your complaint directly. Airtel has an office in every state. You can check their website for locations on how to reach any of them. Their main branch is Plot L2 Banana Island, Foreshore Estate, Ikoyi Lagos, Nigeria.
Airtel also has numerous stores in Nigeria. However, this customer care in these shops has limited power, so they have a limit to the service they can solve for you.
To find a store close to you, go to this website https://www.airtel.com.ng/storeLocator and allow access to your location.
You can also go to their get help website to check for the issue you’re having. However, this option doesn’t have a representative that will attend to you. It has a series of Faqs that might contain the problem you are facing on the network.
Here’s their get-help website https://www.airtel.com.ng/gethelp
Can I Check My Account Balance By Contacting Customer Care?
Yes, you can check your account balance by contacting customer care service. All you have to do is dial 111 and call. You don’t have to speak to a representative before checking your account balance.
You must listen to the options and select the one with “checking account balance.”
Can I Call Customer Care To Link NIN To My Airtel Sim Card?
No, you can call customer care to link your NIN. You’d have to visit their NIN website or any airtel outlet to help you link it.
Can I Purchase A Data Bundle Through Airtel Customer Care?
Yes, you can purchase data bundles on the airtel customer care service. All you have to do is listen to the options available and select the data bundle you want.
Can I Call Airtel Customer Care Service On Other Networks?
Yes, you can call their customer service through other networks. The service is also free. All you have to do is dial +234 802 150 0111. You can also use this number if you’re abroad.
You can reach Airtel customer care in several ways, the most convenient being through their social media page. You can send them a message or tag them in a post, and they will respond as soon as possible.
You can also reach them through their email address, though you need an internet connection. You can also contact them through their phone number. Their customer support is available 24/7.