Glo Customer Care Line: How To Contact Glo Customer Care

Glo Customer Care Line: How To Contact Glo Customer Care

Have you ever had an issue with your service and needed to contact customer care only to find it difficult? Well, you’re not alone. Many people have trouble contacting customer care because they can’t find the correct number, don’t know how to contact customer care service, or don’t know how to explain their issue. 

But don’t worry, we’re here to help. In this blog post, we’ll show you how to contact Glo customer care, so you can get the help you need.

Glo Customer Care Line: How To Contact Glo Customer Care

There are different ways to contact the Glo customer care service line. Being the only service provider owned by a Nigerian, they have created different ways (Nigerian ways) that you can use to contact or reach their customer care service.

Furthermore, Glo Nigeria also has ways for people to reach their customer care service from outside the country or on another network provider. They also have physical locations that customers can visit to make complaints. However, please remember that their physical location, unlike other ways of contacting customer care, is not 24/7.

Ultimately, there are different ways to contact Glo customer care. I’ll give a step-by-step explanation below on how to use any of the methods.

1. Calling Their 24/7 Toll-Free Number

This method is one of the easiest methods to reach Glo customer care service. This method is free and doesn’t require airtime before you can use it. 

Also, you can call them on another network or if you’re outside the country. However, calling their toll free on another network or if you’re outside the country incurs charges.

Please note that prepaid and postpaid subscribers on Glo have different customer care numbers.

Here’s how to contact them through their 24/7 toll-free number

Prepaid User

  • Open the dialer app on your phone
  • Dial 121 and call
  • You’ll be asked to choose your preferred language and the service you want to render.
  • You can also contact them at +2348050020121 on another network or outside the country.

Postpaid User

  • Open the dialer app on your phone
  • Dial 200 and call
  • You’ll be asked to choose your preferred language and the service you want to render.
  • You can also contact them at +2348050020200 on another network or outside the country.

Please note that there’s no guarantee that a representative will be available. If there are busy, they might not be a customer care representative to attend to you.

2. Through Social Media

You can also contact Glo customer care through their various social media pages. However, this method requires an internet connection and an active data bundle

You can reach out to them on Facebook, Twitter, Instagram, and LinkedIn. However, their social media page response might be slower than calling their toll-free customer care number. Also, their social media pages are always active 24/7 

Here are their social media handles.

  • Facebook – @Gloworld 
  • Twitter – @Gloworld  
  • Linkedin – Globalcom Telecommunication
  • Youtube – Globacomlimited 
  • Instagram – @globacomlimited 

Please check for the verification sign before messaging them to avoid falling into the hands of scammers. All their social media pages are verified.

3. Through Their Email Address

You can also contact their customer care on Glo through their Email address. All you have to do is email them with your email address. You can even attach pictures of the complaint. 

Here’s how to reach Glo customer care using email

Here’s how to contact Glo customer care by sending an email

  • Open the email app on your phone.
  • You can also open your computer’s browser and sign in to your email address.
  • Click on “compose.” 
  • Send your complaint to customercare@gloworld.com or corporatecare@gloworld.com
  • They’ll send a reply to you almost immediately. You can also include pictures of the problem to fasten the process.

4. Visit Their Physical Locations

Glo has a lot of physical locations in every state. These physical locations can help you with issues like linking NIN, retrieving sim cards, and blocking sim cards. 

Here’s how to find a store around you

You can also visit their main office in every state. They are at 1 Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos. But they have branches in every state.

5. Through Their Website

You can also go to their get help website to check for the issue you’re having. However, this option doesn’t have a representative that will attend to you. It has a series of Faqs that might contain the problem you are facing on the network.

Here’s their get-help website https://www.gloworld.com/shop/content/faq 

Can I Check My Account Balance By Contacting Customer Care?

Yes, you can check your account balance by contacting customer care service. You must dial 121 on your prepaid line, and for the postpaid line, dial 200. You don’t have to speak to a representative before checking your account balance.

You must listen to the options and select the one with “checking account balance.”

Can I Can Customer Care To Link NIN To My Glo Sim Card

No, you can call customer care to link your NIN.  You’d have to visit their NIN dedicated website, use the USSD code, or go to any Glo outlet to help you link it.

Can I Purchase A Data Bundle Through Glo Customer Care?

Yes, you can purchase data bundles on the Glo customer care service. All you have to do is listen to the options available and select the data bundle you want.

Can I Call Glo Customer Care Service On Other Networks?

Yes, you can call their customer service through other networks. The service is also free. All you have to do is dial +2348050020121. You can also use this number if you’re abroad.

How Can I Find A Glo Physical Location?

You can find a Glo physical location by going to this website https://www.gloworld.com/ng/find-a-store, type your current location, and it will pop up the location closest to you.

Can I Buy Airtime On Their Glo Website?

Yes, you can buy airtime on their website. However, you’ll need to fill in your card details to complete the transaction.

Do I Have To Pay Before Using Customer Care Service on Glo?

No, the customer care service on Glo is free. However, you’d need airtime if you’re calling them on another network. Also, you need an internet connection if you’re reaching them through their social media pages or email address.


Conclusion 

You can reach Glo customer care in several ways. The most convenient method is by calling their 24/7 toll-free line. You can send them a message or tag them in a post, and they will respond as soon as possible. 

You can also reach them through their email address, though you need an internet connection. You can also contact them through their phone number on another network. Their customer support is available 24/7, other than the physical locations.

Following the instructions in this article, you should be able to contact Glo customer care service without difficulty. 

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