Sincerely it takes a lot of effort, time, and patience to contact an MTN customer service agent. Back then, visiting the closest MTN store was one of the simplest ways to solve any issues you may have had with your MTN Nigeria Simcard. But this is no longer the case because there are numerous ways to get in touch with an MTN customer service agent swiftly and easily.
You can now easily contact an MTN customer service agent immediately to have any issues with MTN Data plans, call tariff plans, prepaid plans, or your desire to discontinue MTN Data auto-renewals on your SIM card speedily rectified.
If you are wondering how this can be swiftly done without having to listen to the boring adverts on the MTN customer care line, we will be providing you with all the necessary details and methods through which you can swiftly reach out to MTN customer care to solve any issue you might be facing.
How To Contact MTN Customer Care
You might want to speak with a customer care agent for various reasons. It can be because a gadget you purchased from them has a problem, there are problems with the mobile service coverage, your line won’t activate, or you can’t add credit to your line.
You can easily contact MTN customer care through various channels such as the customer care number, reaching out to them through WhatsApp, different social media platforms, MTN live chat, Email, and the MTN mobile app.
1. Contacting MTN Customer Care Through Number
Calling the customer care hotline is one of the quickest ways to get in touch with MTN. There are three customer service numbers for MTN: one for people calling from an MTN line, one for those calling from a different network, and one for those from abroad.
No matter where you are calling from or your network, you can quickly contact MTN customer service by dialing one of these specific numbers. You can call any of these MTN customer service numbers right now.
- Dial 300 if you’re using an MTN line.
- Dial 08031000180 if you are calling from a different network.
- Dial +2348031000180 if you’re calling from outside of Nigeria.
When you call the number, Zigi, an MTN chat and voice bot, will link you to an agent who will be happy to assist you. However, you will be told to visit the local MTN customer center if the question requires personal interaction.
2. Contacting MTN Customer Care Through WhatsApp
WhatsApp is undoubtedly one of the greatest ways to contact MTN regarding chatting apps. Zigi, an MTN chatbot, may connect you to an agent who can answer your questions or provide you with useful suggestions.
You can use specific MTN customer service WhatsApp numbers, such as
Any MTN WhatsApp numbers mentioned above can quickly link you to the MTN care unit. Save the number so you can quickly reach MTN if the need arises. You can also utilize WhatsApp by going to the MTN website or app and choosing the topic line “MTN Chat on WhatsApp.” Following that, a WhatsApp platform will be instantly redirected to you.
3. Contacting MTN Customer Care Through social media Platforms
Are you aware that you can reach MTN customer service on popular social media platforms like Facebook, Instagram, Twitter, and YouTube? Knowing their social media names is all that’s necessary, but you should use social media with caution because there are a lot of fake accounts out there.
Just make sure you’re on the appropriate MTN Nigeria social media account. A representative will respond to your message if you leave one on the social media account.
4. Contacting MTN Customer Care Through MTN Live Chat
You can live chat with an MTN agent on the app or website to get answers to your questions. You only need to turn on the chatbot, enter your MTN number, and start corresponding.
You can get pointed in the right route with the chatbot Zigi. In addition to conversing on the website or app, you can also do a live chat on Telegram, WhatsApp, and Facebook Messenger.
5. Contacting MTN Customer Care Through Email
Email is one efficient form of communication that is unique to established businesses. However, anyone can utilize email to express their complaints. You may track and record the development of contacts through email. Customercareng@mtn.com is the exclusive email address for MTN Nigeria.
Email can take some time before you get a response, but the wait is worthwhile if you are careful to preserve records.
6. Contacting MTN Customer Care Through The MTN App
The MTN application can be used for various purposes, including quickly contacting customer service agents. You have the choice to get in touch with MTN straight from the app.
The software makes it simple to contact MTN via Facebook Messenger, WhatsApp, email, or Telegram. Using their app, you can contact MTN using whatever method you like. Use the MTN app to recharge, top-up data, change your MTN plan, make inquiries, lay out a complaint, etc.
7. Contacting MTN Customer Care Through The Service Center
There are MTN service facilities all around Nigeria where you may stroll in and inquire about or file a complaint, depending on where you are. This is typically your last option when all other attempts to fix your MTN issues fail.
You may discover the closest MTN store to you using the store finder provided by MTN. Using the MTN schedule tool, you can set a time for your visit and modify the visit’s timing.
Who Can Chat With Zigi?
Zigi is a virtual personal assistant that helps you activate MTN’s goods and services and responds to inquiries. There is no requirement for a specific number pattern or airtime to communicate with Zigi because it accepts any number forms, like +2348083, 8032, 0803, etc.
Customers of MTN and non-MTN networks can communicate with Zigi anytime and from any location. She only speaks English now but is working on learning Hausa, Igbo, Yoruba, and Pidgin.
However, Zigi does clock out after 30 minutes, but a prompt is displayed 5 minutes before the session’s expiration.
How To Check My MTN Data Balance With ZIGI On WhatsApp
Follow the instructions below to check your MTN data with ZIGI.
- Save zigi’s phone number (09033000001) on your mobile device
- Open WhatsApp and click “new message section” to reload the page.
- Send “Hi” by clicking the saved phone number. To connect, you must provide your accurate MTN number.
- Enter your phone number, then confirm the OTP provided to it.
- To view your MTN data balance, navigate to the Enquiry option in your Zigi WhatsApp account and select Data Balance.
You might have needed to contact MTN customer support to address some problems if MTN is your network service provider. This might be extremely frustrating if you don’t know how to contact them quickly, especially if you need to address a phone line issue quickly.
Contacting customer care can be done over the phone, via live chat, email, the help desk, or social media platforms.