How To Stop Auto Renewal On Airtel[4 Tips]

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Have you ever recharged your airtime, most likely to purchase a data bundle or to call someone, and then received notification from your service provider that a certain amount had been deducted from your account balance to pay for a service you didn’t realize had auto-renewal?

Many Nigerians who use any service provider, particularly Airtel, have probably been in this situation once or twice. And it can be inconvenient, especially if you have a limited budget or are not in a location where you can purchase additional airtime.

This article contains different methods to stop auto-renewal on Airtel.

How To Stop Auto Renewal On Airtel

You can use different ways to cancel auto-renewal on any data plan. Most people unknowingly activate the auto-renewal plan when subscribing to a plan. It can be very annoying when a service keeps deducting airtime for a service you no longer use.


I’ll list different methods you can use to deactivate or cancel auto-renewal on any subscription plan or bundle you are subscribed to. Furthermore, you can prevent the auto-renewal saga entirely by selecting the “one-off” or “stop my data” option when subscribing to a data bundle or any other plan. This will not renew the subscription when it expires.

Here are ways to cancel auto-renewal on Airtel.

1. Using USSD Code To Cancel Auto-Renewal

Using USSD is very simple. You must dial a series of USSD codes, click send, and you’re done.

  • Open the dialer app on your phone 
  • For Android bundles, dial *438*100# and click send
  • For mega bundles, dial *408*100# and click send

2. Using SMS To Cancel Auto-Renewal

If the USSD method is not working, you can use SMS to cancel the auto-renewal service on Airtel.

  • Open the messaging app on your phone
  • Type “STOP” without the quotes to 312

3. Canceling Auto-Renewal Via Customer Care

You can also call Airtel customer care if you want to cancel the auto-renewal service. All you have to do is dial 111 and call their customer care service. 

After calling them, request to speak with a customer representative and ask them to help you check what service you’re currently subscribed to. You can then ask them to help you with the auto-renewal service.

  • Launch the dialer app on your phone
  • Call Airtel customer care at 111, 120, or 100
  • Wait for a customer care representative to pick up
  • Request that they cancel your auto-renewal service
  • The representative will ask you a few personal questions to confirm if the sim belongs to you.
  • Once your identity has been verified. They’ll deactivate the auto-renewal automatically from their side.
  • You’ll also receive a message confirming that the auto-renewal has been deactivated successfully.

4. Using Twitter To Deactivate Auto-Renewal

If you have an active Twitter account, you can also use it to deactivate auto-renewal on Airtel.

  • Log in to your Twitter account. You can sign up for a new account if you do not have one.
  • Locate the search bar and search for “airtel_care.” Make sure the “airtel_care” account has a verification badge in front.
  • Send them a message that you want to cancel the auto-renewal service. Include your phone number and the plan you want to deactivate the auto-renewal.
  • Once they receive your message, you’ll get a notification confirming the cancelation of the auto-renewal service on your sim.


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How To Activate Auto-Renewal Service On Airtel

It’s okay to use auto-renewal. It assists you in automating your monthly expenses, and there are discounts for those who use the service. There is no easy way to turn on auto-renewal. It can only be activated when purchasing a data plan or paying for a service.

For example, if you purchase a monthly data plan from Airtel and want to purchase the same amount the following month, there is a yes or no option that asks if you want to activate auto-renewal. If you click yes, you’ve successfully activated auto renewal for that specific plan.

Ultimately, there’s no single code or SMS to activate auto-renewal generally. You can only do it for a particular data plan or bundle you want to activate.

What Is The Code To Cancel Auto-Renewal On Airtel?

You can use *362*2# to cancel auto-renewal on Airtel. If you want to cancel Android data plans, dial *438*100# or *408*100# for mega plans. You can also use SMS and call customer care service to cancel the auto-renewal service on Airtel.


If you’re good at browsing the internet with Airtel data plans, you must have faced an auto-renewal issue. Now, some people like it, and others don’t. Being charged when you are not ready or don’t need a particular service can be very annoying.

Airtel is one of the most used service providers in Nigeria. To opt out of their auto-renewal service, dial *438*100# or send “STOP” to 141 as a text message. Following the instructions in this article, you should be able to stop the auto-renewal on your Airtel network. 

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